Careers

Compliance Analyst- Edmonton, AB

Standards and Compliance Team

Positions
1
Close Date
31 Jul 2019

Summary:

 

CompuVision is currently looking for a Compliance Analyst to be responsible for ensuring consistency of client systems by establishing, implementing and maintaining best-practice standards and procedures. 

 

Culture is an integral part of working at CompuVision. Our company DNA represent the most important values, the ones we live by:

Be Curious

Driven by curiosity, we seek to listen, to learn, and to understand, preparing ourselves now and for the future

Go Beyond

We are dedicated to delivering exceptional workmanship and results in order to earn the trust of our clients and peers

Serve as One

Individually impressive, collectively outstanding, together we serve our clients with honesty, energy, humility and respect

 

Our Noble Promise - “The Relentless Pursuit for the Success of Others” - Is the driving force behind our values and the reason we do what we do. Achieving success for those around us, we will subsequently achieve success.

 

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.

 

Responsibilities:

  • Analyze and improve upon our technology standards to maintain a technological and competitive edge within the market
  • Collaborate with the appropriate departments to develop and maintain a technology plan that supports customer needs
  • Continually align client infrastructure and configurations with our best-practices and standards
  • Continually look for ways to reduce end user and alert ticket volumes
  • Documentation maintenance for client computer systems and network infrastructure
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Provide visible leadership within the company on developing staff to understand our technology standards and why they exist
  • Anticipate and react to major technology changes to ensure the maintenance of company leadership in the competitive landscape
  • Assess and communicate risks associated with technology-related investments and purchases
  • Work closely with department managers and executives to define and deliver new services and products
  • Client support or escalation services on an as needed basis

 

Additional Duties:

  • Develop in-depth knowledge of the service catalog and how it relates to each customer’s needs
  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Enter all work as activities or service tickets into ConnectWise
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

 

Education Requirements, Skills, and Knowledge

  • Professional IT Certifications, such as: Microsoft MCP, MCSE or MCITP, VMware VCP, Fortinet FCNSA or Cisco CCNA
  • Demonstrated ability to interpret technology and market trends as a foundation for technology and product roadmaps
  • Minimum of 2 years relevant experience 
  • Knowledge of IT applications, processes, software, and equipment
  • Skill in strategic planning with an ability to think ahead and plan over a 1-3 year time span
  • Diagnosis skills of technical issues
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Ability to multi-task, adapt to changes quickly and follow directions well
  • Excellent oral and written communication:  ability to communicate information and ideas in speech and writing so that others will understand
  • Time management:  ability to organize and manage multiple priorities
  • Ability to actively listen:  giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to work collaboratively within a team as well as independently
  • Ability to relate to clients in a meaningful way – “having a unique personal touch”
  • Commitment to company values