Careers

IT Systems Analyst - Auditing/Compliance- Edmonton, AB

Standards and Compliance Team

Positions
1
Close Date
31 Dec 2019

CompuVision is currently looking for a Systems Analyst- Auditing/Compliance to be responsible for ensuring consistency of client systems by establishing, implementing and maintaining best-practice standards and procedures. 

Ideal candidates for this position would possess 2-5 years experience in a level 1 or 2 helpdesk response role seeking to grow, adapt and branch their skills to a proactive role. Experience or familiarity with Managed Service Provider (MSP) practices, structure and tools would be an asset.  

Must possess a vehicle, valid driver’s license, and appropriate business-class insurance. Position is approx. 80% remote / 20% field. 

Culture is an integral part of working at CompuVision. Our company DNA represent the most important values, the ones we live by:

Be Curious
Driven by curiosity, we seek to listen, to learn, and to understand, preparing ourselves now and for the future

Go Beyond
We are dedicated to delivering exceptional workmanship and results in order to earn the trust of our clients and peers

Serve as One
Individually impressive, collectively outstanding, together we serve our clients with honesty, energy, humility and respect 

Our Noble Promise - “The Relentless Pursuit for the Success of Others” - Is the driving force behind our values and the reason we do what we do. Achieving success for those around us, we will subsequently achieve success.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients. 

Responsibilities:

  • Perform regular audits and reviews of the following for a dedicated book of clients:
    • AD / Azure AD user accounts and access
    • AD / Azure AD security groups and distribution lists
    • File server sharing and NTFS permissions
    • Server roles, configurations and best practices
    • Network topology, configurations and best practices
    • Onsite surveys of equipment installations, cabling and cleanup
    • Reviews of applications, support entitlements and expirations
    • Asset tracking and reporting
    • System integrations such as A/V, RMM agents
    • OS patching and builds
    • Backups and offsites
    • Continually align client infrastructure and configurations with our best-practices and standards
    • Analyze and improve upon our technology standards and best practices to maintain a technological and competitive edge within the market
    • Documentation maintenance for client computer systems and network infrastructure
    • Analysis and awareness of key performance indicators (metrics) to identify support incident trends and root causes with the goal of resolution of repeat service requests within your book of clients
    • Assess and communicate risks identified through the audit and review processes performed
    • Collaborate with the appropriate departments to develop action plans which support both customer needs and meet objectives within our support model
    • Continually look for innovative ways to reduce end user and alert ticket volumes
    • Provide visible leadership within the company on developing staff to understand our technology standards and why they exist
    • Collaborate findings and work closely with account relationship managers
    • Improvement to standardized processes such as user account creations, changes and terminations to meet the needs of individual clients
    • Client support or escalation services on an as needed basis

 

Additional Duties:

  • Develop in-depth knowledge of the service catalog and how it relates to each customer’s needs
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Enter all work as activities or service tickets into ConnectWise
  • Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry

 

Education Requirements, Skills, and Knowledge

  • Minimum of 2 years relevant experience 
  • Experience with Active directory, Office 365 user administration, Azure Connect (formerly dirsync)
  • Professional IT Certifications, such as: Microsoft MCP, MCSE or MCITP, VMware VCP, Fortinet FCNSA or Cisco CCNA
  • Familiarity with security best practices such as least privilege, password policies and MFA
  • Knowledge of IT applications, processes, software, and equipment
  • Strong troubleshooting, problem solving and critical thinking skills
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Ability to multi-task, adapt to changes quickly and follow directions well
  • Excellent oral and written communication: ability to communicate information and ideas in speech and writing so that others will understand
  • Time management:  ability to organize and manage multiple priorities
  • Ability to actively listen: giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Ability to work collaboratively within a team as well as independently
  • Ability to relate to clients in a meaningful way – “having a unique personal touch”
  • Commitment to company values